Customer Service

We’re here to help.

If you have a question about your order, delivery, returns, or any of our products, please get in touch with our customer support team.

Email us at:
hello.vellum@yahoo.com

We aim to respond to all enquiries as quickly as possible, usually within 1–2 business days.

Order Support

For questions about an existing order, please include your:

• Full name

• Order number

• Email address used at checkout

• A short description of your issue

This helps us assist you as quickly as possible.

Shipping & Delivery

If you need an update on your delivery, please check your tracking information first. If you still need help, email us and include your order number.

Returns & Refunds

If you’d like to request a return or have a question about a refund, contact us at hello.vellum@yahoo.com with your order details and we’ll guide you through the next steps.

Product Questions

Not sure which product is right for you, or need help with something you’ve purchased? Send us an email and we’ll be happy to assist.

Contact Us

Vellum Customer Support
hello.vellum@yahoo.com

We appreciate your patience and look forward to helping you.