Customer Service

We’re here to help.

Whether you have a question about your order, delivery, returns, or one of our products, our customer support team is happy to assist.

Contact Us

Email: hello.vellum@yahoo.com

We aim to respond to all enquiries within 1–2 business days.

Order Support

If you’re contacting us about an existing order, please include your full name, order number, and the email address used at checkout. This will help us assist you as quickly as possible.

Shipping & Delivery

If you have a question about your delivery, please check the tracking information provided with your order first. If you still need help, contact us with your order number.

Returns & Refunds

For questions about returns or refunds, email us with your order details and a brief description of your request. Our team will guide you through the next steps.

Product Questions

Need help with a product before or after purchasing? Get in touch and we’ll be happy to help.

Vellum Customer Support
hello.vellum@yahoo.com