Shipping Policy

Last updated: 10 September 2026

At Vellum, we aim to make receiving your order simple and straightforward. Please review our shipping information below before placing your order.

Free Express Shipping

We offer FREE Express Shipping on eligible orders.

Orders are typically delivered within an estimated 8–12 days after purchase.

Delivery times are estimates and may occasionally vary due to the destination, courier delays, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.

Order Processing

Once your order has been placed, it will be prepared for dispatch. You will receive an order confirmation using the contact details provided at checkout.

Once tracking information becomes available, it may be sent to you by email.

Tracking Your Order

Where tracking is available, you can use the tracking information provided to follow the progress of your delivery.

Please allow some time after receiving your tracking information for the courier's system to update.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at hello.vellum@yahoo.com.

We cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

Delayed Orders

While most orders should arrive within the estimated 8–12 day delivery window, occasional delays can occur.

If your order has not arrived within the expected timeframe, please contact us and we will help you investigate the delivery.

Lost or Damaged Orders

If your order arrives damaged, or you believe it has been lost during transit, please contact us at hello.vellum@yahoo.com with your order number and details of the issue.

For damaged deliveries, we may request photographs of the product and packaging to help us resolve the issue.

Multiple Items

If your order contains multiple products, they may occasionally be shipped separately and arrive at different times. Where applicable, separate tracking information may be provided.

Questions About Your Delivery?

If you need assistance with an order or delivery, please contact:

Vellum Customer Support
hello.vellum@yahoo.com

We aim to respond to customer enquiries within 1–2 business days.